Contact
We'd love to hear from you. A question about your order, shipping, returns, sizing, payments or just a comment? Send us a message via the form below or email us directly.
Customer service
Email: info@mercerloxley.co.uk
To help us respond faster, please include:
- Your full name
- Your order number, if applicable
- The email address used for your order
- A clear description of your question or issue
- Photos, if your message relates to a product issue
Response times
We respond within 1 working day. During busy periods, sale periods or public holidays, response times may be slightly longer than usual.
Our approach
At Mercer & Loxley, our goal is to be clear, fair and helpful. If there is an issue with your order, please contact us first so we can review the situation and work with you on a suitable solution.
Business details
Mercer & Loxley (trading name of Difenty) Volhardingstraat 2a23 2032 SX Haarlem, the Netherlands Dutch Chamber of Commerce (KvK): 77767500 VAT: NL003235354B26 Email: info@mercerloxley.co.uk Website: mercerloxley.co.uk
Good to know
The information on our website is provided for general shopping and product information purposes. We do our best to keep everything accurate and up to date, but errors may occasionally occur. If you notice an error, please let us know at info@mercerloxley.co.uk.