Shipping
At Mercer & Loxley, we want your order to be handled carefully, clearly and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through mercerloxley.co.uk.
Free shipping
Yes, we offer free delivery on all orders within the United Kingdom.
At checkout, you can optionally add Insured Delivery (£2.95): we'll send you a free replacement if your order is lost or damaged in transit.
Order processing time
After your order is placed, please allow 1 to 3 working days for processing. During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.
Working days are Monday to Friday, excluding public holidays.
Delivery times
After your order has been processed and dispatched, the estimated delivery time is:
- United Kingdom: 3 to 8 working days
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In many cases, Mercer & Loxley ships products directly from our trusted suppliers. Instead of sending items to us first and then forwarding them on, your order may be shipped directly from the supplier to you.
This means that some parcels may be shipped directly from overseas, including from China. We use this model to help reduce unnecessary handling time and to get your order moving as quickly as possible.
Tracking
Once your order has been dispatched, tracking details will be sent to you by email, where available for your shipment, so you can follow your parcel on its way.
Not at home?
No worries: the courier will leave a note with information about a second delivery attempt or a nearby pickup point.
Incorrect shipping details
Please make sure your shipping details are correct before placing your order. If you notice an error in your address, contact us as soon as possible at: info@mercerloxley.co.uk
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at: info@mercerloxley.co.uk
Please include your name, order number and the email address used to place the order. We will review your order and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, contact us at: info@mercerloxley.co.uk
We will review the situation and help where possible. If you selected Insured Delivery at checkout, we will send you a free replacement.
Questions?
Feel free to get in touch at info@mercerloxley.co.uk, we respond within 1 working day.